Letters arriving after an appointment, not knowing who to call to find out where you are on a waiting list, and simply feeling anxious because you're unclear about your care -- all these topics were discussed at the Effective communication strategies for informed patients webinar during Patient Partnership Week.

Chaired by our Chief Executive Rachel Power, the panel were: Miriam Levin Director of Participatory Programmes at think tank Demos, and patients Rajendra Patel and Matthew Riley. 

Our thanks to Novartis, Eli Lilly and Company, AstraZeneca and Amgen for providing sponsorship to support Patient Partnership Week. None of the companies have had any input into or influence over content of the webinars or any of the related activities.