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We can help organisations understand patients’ experiences and the impact of healthcare on their day-to-day lives. Read more
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Patient choice and experience of diagnostic services varies across England and is worse for patients experiencing health inequalities. Time for joined up and integrated working, and a patient partnership approach to improve patient experience for all. Read more
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We worked with Engage Britain and the PMA on a project that engaged nearly 2,000 members of the public, patients and staff to learn about their experiences of the NHS. The work found that poor NHS communication is one of the public’s biggest issues with the NHS. Read the report and its recommendations. Read more