We are experts in supporting organisations to integrate shared decision making and patient partnership into their cultures. Organisations that embrace shared decision making and partner with their service users, are more likely to offer patient-centred care, and increase patient engagement, satisfaction and outcomes. 

Our training programmes are tailored to meet your organisation’s needs. We work with organisations to improve how staff communicates with patients, support the diversification of patient groups, and improve patient satisfaction, among other things. 

Contact Rachel Power for more about bespoke training packages [email protected]

"We have been working with the Patients Association now for nearly a year to support the development of GP practice patient groups in Herts and West Essex.  I have found the Patients Association to be extremely responsive and easy to work with.  The project manager has developed a work plan in partnership with the organisation and regularly provides updates and development suggestions.
"I would absolutely recommend working with Patients Association."
Heather Aylward, Public Engagement Manager
Herts and West Essex Integrated Care Board